GenixCollab

TikTok creator collaborations for your Amazon products. Coming soon.

GenixCollab (finding TikTok creators for your Amazon products, outreach and collaboration tracking) is coming soon. It's not part of your account yet - we'll announce it when it opens.

Getting started

Setting up SellerGenix and connecting your first store.

Amazon connection

Connected account access, permissions, and troubleshooting.

Data & sync

Why numbers may differ, how often we refresh, and reading the dashboard.

GenixBoard

Profit, orders, fees, refunds, inventory, COGS, and dashboard views.

GenixAds

Ad connection, campaign reporting, recommendations, and approved changes.

GenixCreative

Listing Optimization, Listing Pro, Diamond Creative, and Image Links.

GenixEngage

Request Review workflows, eligibility, sends, analytics, and product rules.

Billing & account

Trial, credits, subscriptions, invoices, team access, and your data.

Referrals

Commission, payouts, and what referred sellers get.

GenixAnalyticsComing soon

Market and competitor research. Coming soon.

GenixCollabComing soon

TikTok creator collaborations for your Amazon products. Coming soon.

Feedback & ideas

Feature requests, beta access, and how we ship.

Did not find a solution?

Contact our support team with the page, issue type, and any screenshots that help explain what happened.

Create support request

Contact & policies

Reply time: within 1 business day.
Email: [email protected]
Account & data: to delete your account or data, send us a request. Open a data request
Terms of Service Privacy Policy

Your open support requests

View all

#4831Awaiting supportExport campaign report to scheduled email

Feature suggestion - opened 10/19/2026 - Personal support request

#4827SellerGenix repliedAdvertising account not showing after reconnect

Account or billing - opened 10/17/2026 - Personal support request

#4830In reviewRefund count differs from Seller Central for May

Something's broken - opened 10/17/2026 - Personal support request