Terms of Service

Company Information

1. Agreement Scope

1.1 Parties

This agreement is between MENTOREIS LLC ("Company", "Service Provider") and the individual or entity using SellerGenix services ("Customer", "User").

1.2 Subject Matter

Provision of Amazon analytics platform services, API integrations, and AI-powered business intelligence tools for Amazon sellers through the SellerGenix platform.

1.3 Service Areas

• Amazon Seller Central analytics and reporting
• PPC campaign optimization and management
• Profit tracking and financial analysis
• WhatsApp notifications and alerts
• Real-time performance monitoring
• Business intelligence and insights

2. Services Provided

2.1 Platform Features

2.2 API Integrations

• Amazon SP-API: Seller Central data synchronization
• Advertising API: PPC campaign management
• FBA API: Inventory and fulfillment tracking
• Twilio WhatsApp API: Notification delivery
• Stripe API: Secure payment processing

3. Service Delivery

3.1 Platform Access

• Availability: 99.9% uptime guarantee
• Access: 24/7 web-based platform
• Support: Business hours (Mon-Fri, 09:00-17:00 EST)
• Updates: Regular feature enhancements

3.2 Data Synchronization

• Real-time: Amazon data sync every 15 minutes
• Historical data: Up to 2 years of data retention
• Accuracy: 99.5% data accuracy guarantee
• Latency: Under 5 minute data processing time

3.3 Customer Support

4. User Obligations

4.1 Account Requirements

• Provide accurate and current information
• Maintain security of account credentials
• Valid Amazon Seller Central account required
• Compliance with Amazon's Terms of Service

4.2 API Access & Security

• Secure sharing of Amazon SP-API credentials
• Responsible use of platform features
• No unauthorized access attempts
• Report security incidents immediately

4.3 Acceptable Use

• Use services for legitimate business purposes only
• No violation of applicable laws or regulations
• No interference with platform operations
• No sharing of account access with unauthorized parties

5. Pricing and Payment

5.1 Subscription Plans

5.2 Payment Terms

• Currency: All prices in USD
• Billing: Monthly or annual subscription
• Payment Methods: Credit card, debit card (via Stripe)
• Auto-renewal: Automatic subscription renewal
• Taxes: Applicable sales tax may apply

5.3 Refund Policy

6. Limitation of Liability

6.1 Service Limitations

• Analytics and insights are for informational purposes only
• No guarantee of specific business results
• Amazon policy changes may affect service functionality
• Market conditions impact beyond our control

6.2 Technical Responsibilities

• Platform Uptime: 99.9% availability target
• Data Security: Industry-standard protection
• Backup & Recovery: Regular data backups
• Third-party APIs: No guarantee of external service availability

6.3 Financial Limitations

7. Termination

7.1 User Termination

• Cancel subscription anytime through platform settings
• 24-hour notice required for current billing period
• Access continues until end of paid period
• Data export available for 30 days after termination

7.2 Company Termination

• Material breach of terms
• Non-payment for 30+ days
• Violation of acceptable use policy
• Legal compliance requirements

7.3 Post-Termination

• Data retention as per privacy policy
• Outstanding payment obligations continue
• Confidentiality obligations survive
• API access immediately revoked

8. Governing Law

9. Contact Information