Privacy Policy

Effective Date: September 26, 2025

Last Updated: September 26, 2025

Version: 1.0

Company Information

Company Name: MENTOREIS LLC

Platform: SellerGenix

Website: www.sellergenix.io

Email: media@mentoreis.com

Address: 2501 Chatham Road, STE 5143

City: Springfield, IL 62704

Country: United States of America

Phone: +1 (206) 312-8915

1. Privacy Policy Scope

This Privacy Policy explains how MENTOREIS LLC ("Company", "we", "us") collects, uses, protects, and shares personal information through the SellerGenix platform ("Platform") and all related services.

Scope / Coverage:

  • SellerGenix platform users
  • Amazon SP-API integrations
  • Third-party service providers
  • Analytics and consulting clients
  • Business partners

2. Data Collection

2.1 Personal Data

  • Identity Information: Name, surname, company name
  • Contact Information: Email, phone, address
  • Financial Information: Payment details (processed securely)
  • Business Information: Amazon seller account details, product information
  • Technical Information: IP address, browser information, cookies

2.2 Amazon SP-API Integration Data

  • Amazon API Data: Seller performance data, product listings, order information
  • Stripe API: Payment processing data, invoice information
  • WhatsApp API: Communication records, message logs
  • Analytics Data: Platform usage statistics, performance metrics

2.3 Automatically Collected Data

  • System logs
  • Performance metrics
  • Usage statistics
  • Error reports

3. Data Usage Purposes

3.1 Service Delivery

  • Amazon analytics and reporting services
  • PPC optimization and management
  • Profit tracking and analysis
  • WhatsApp notifications and alerts
  • Customer support provision

3.2 API Integrations

  • Amazon SP-API: Sales analysis, performance reports
  • Stripe Payment API: Secure payment processing
  • Communication APIs: Automated notifications, reminders

3.3 Business Development

  • Service quality improvement
  • New feature development
  • Market analysis
  • Customer segmentation

4. Data Sharing (Amazon AUP 4.6 Compliance)

Amazon Information Data Sharing Policy

In compliance with Amazon Acceptable Use Policy (AUP) Section 4.6:

SellerGenix DOES NOT disclose Amazon Information (individually labelled or aggregated) to other application users, affiliated entities, or any outside parties, except as required to perform acceptable authorized user activities for sellers who have explicitly authorized our application.

4.1 Amazon Information Handling

What Amazon Information We Access:

  • Sales performance data (revenue, units sold, orders)
  • Product listing information (ASIN, SKU, pricing)
  • Inventory levels and FBA stock data
  • Advertising campaign performance (PPC data)
  • Financial transaction data (fees, payouts)
  • Customer order information (for fulfillment purposes only)

How Amazon Information is Used:

  • Exclusively for the authorized seller: Data is displayed only to the seller who owns it
  • Analytics and reporting: Generate performance insights specific to each seller
  • PPC optimization: Improve advertising campaigns for individual sellers
  • Profit calculations: Calculate accurate profitability metrics
  • Alerts and notifications: Send performance alerts to authorized sellers

What We DO NOT Do with Amazon Information:

  • ❌ Share or sell data to third parties
  • ❌ Aggregate data across multiple sellers
  • ❌ Use data for competitor analysis or benchmarking
  • ❌ Share insights about Amazon's business
  • ❌ Target Amazon customers for marketing
  • ❌ Provide data to external data services

4.2 Outside Parties with Whom We Share Data

The following is a complete list of all outside parties with whom SellerGenix shares information, including the type of data shared and the purpose:

1. Supabase Inc. (Database Provider)

Location: United States (AWS infrastructure)

Data Shared:

  • Amazon sales data, product information, inventory levels
  • User account information (email, company name)
  • Analytics and performance metrics

Purpose: Secure database hosting, encrypted storage, backup and recovery

Security: AES-256 encryption at rest, TLS 1.3 in transit, SOC 2 Type II certified

2. Stripe Inc. (Payment Processor)

Location: United States

Data Shared:

  • Payment information (credit card details - tokenized)
  • Billing information (name, address, email)
  • Subscription status and invoices
  • NO Amazon sales data or business metrics

Purpose: Process subscription payments, invoice generation, refund processing

Security: PCI DSS Level 1 certified, tokenized payments, fraud prevention

3. Twilio Inc. (WhatsApp Business API)

Location: United States

Data Shared:

  • Phone numbers (for WhatsApp delivery)
  • Alert messages (sales milestones, inventory warnings)
  • Notification content (performance summaries)
  • NO raw Amazon data or customer information

Purpose: Deliver real-time notifications and alerts to sellers

Security: End-to-end encrypted messages, ISO 27001 certified, GDPR compliant

4. Vercel Inc. (Hosting Provider)

Location: United States (AWS/Google Cloud)

Data Shared:

  • Application code and frontend assets
  • Server logs and error reports
  • NO user data, Amazon data, or business metrics

Purpose: Web application hosting, CDN distribution, performance optimization

Security: DDoS protection, SSL/TLS encryption, SOC 2 compliant

⚠️ Important: No Other Data Sharing

The above list represents ALL outside parties with whom SellerGenix shares any data. We do not share data with marketing agencies, analytics companies, data brokers, or any other third parties not explicitly listed above. All data sharing is strictly limited to what is necessary to provide our services.

4.3 Data Sharing Safeguards

  • Due diligence: All third-party providers undergo security audits and compliance verification
  • Data Processing Agreements: Contractual obligations require same or stricter data protection standards
  • Minimum necessary principle: Only essential data is shared with each provider
  • Encryption requirements: All data transfers use AES-256 encryption and TLS 1.3
  • Regular audits: Quarterly security assessments of all third-party providers
  • Legal basis: GDPR Article 6(1)(b) (contract performance) and Article 28 (data processing agreements)

4.4 Seller Transparency

We are completely transparent with sellers about:

  • What Amazon data we access (detailed in our Terms of Service)
  • Which third parties receive data and why (listed above)
  • How data is protected (encryption, access controls, audits)
  • Seller rights (access, deletion, portability under GDPR/CCPA)

4.5 Legal Data Sharing

Data may be shared with legal authorities when required by law:

  • Court orders and subpoenas
  • Legal investigations by law enforcement
  • Regulatory compliance requests
  • National security requirements

5. Data Security

5.1 Technical Security Measures

  • Encryption: AES-256 bit encryption
  • SSL/TLS: All data transfers encrypted
  • Access Control: Multi-factor authentication
  • Firewall: Enterprise-level security firewalls

5.2 Organizational Measures

  • Data protection training
  • Confidentiality agreements
  • Regular security audits
  • Incident response plans

5.3 API Security

  • OAuth 2.0 authorization
  • Rate limiting
  • API key encryption
  • Request/response logging

6. User Rights

6.1 GDPR Rights (EU Citizens)

  • Right of Access: View your data
  • Right of Rectification: Correct inaccurate information
  • Right to Erasure: "Right to be forgotten"
  • Right to Restriction: Limit processing
  • Right to Portability: Data transfer

6.2 CCPA Rights (California)

  • Learn about personal information categories
  • Learn about information sharing
  • Request deletion
  • Opt-out of sale

6.3 Exercising Rights

Contact:

Email: media@mentoreis.com

Phone: +1 (206) 312-8915

Response Time: 30 days

7. Contact Information

Data Protection Officer

MENTOREIS LLC

2501 Chatham Road, STE 5143

Springfield, IL 62704

United States

Phone: +1 (206) 312-8915

Email: media@mentoreis.com

Website: www.sellergenix.io

Business Hours: Monday - Friday, 09:00 - 17:00 EST

8. Legal Compliance

This Privacy Policy complies with the following laws:

  • GDPR (General Data Protection Regulation)
  • CCPA (California Consumer Privacy Act)
  • COPPA (Children's Online Privacy Protection Act)
  • HIPAA (Health Insurance Portability and Accountability Act)
  • SOX (Sarbanes-Oxley Act)
  • Illinois Personal Information Protection Act

This document is legally binding and is regularly updated. The latest version is available on our website.

Document ID: SG-PP-2025-001

Approved by: MENTOREIS LLC Legal Department

Date: September 26, 2025

Version: 1.0