Sales Agreement

Effective Date: September 26, 2025

Last Updated: September 26, 2025

Version: 1.0

1. Sales Agreement Scope

1.1 Parties

SELLER: MENTOREIS LLC
BUYER: Individual or entity purchasing SellerGenix services

1.2 Subject of Sale

Sale of SellerGenix platform subscriptions, AI-powered Amazon analytics services, and related digital business intelligence tools for Amazon sellers.

1.3 Contract Validity

Online sales platform acceptance
Electronic signature confirmation
Payment completion verification
Email confirmation delivery

2. Products & Services Definition

2.1 Subscription Packages

🆓 Free Trial Package

Duration: 14 days

Price: $0 USD

Features: Full platform access

Limitations: Trial period only

Support: Email support

Data Export: Limited

🚀 Starter Package

Monthly: $29 USD

Annual: $290 USD (Save 17%)

Features: Basic analytics

Products: Up to 100 ASINs

Support: Email & Chat

Data Retention: 6 months

💼 Professional Package

Monthly: $79 USD

Annual: $790 USD (Save 17%)

Features: Advanced analytics + PPC

Products: Up to 500 ASINs

Support: Priority support

Data Retention: 2 years

🏢 Enterprise Package

Monthly: $199 USD

Annual: $1,990 USD (Save 17%)

Features: Full platform + Custom

Products: Unlimited ASINs

Support: Dedicated account manager

Data Retention: Unlimited

2.2 Add-on Services

🔧 Custom Integration

Price: $500-2,000 USD

Custom API integrations and automations

📊 Advanced Reporting

Price: $200-800 USD

Custom dashboards and report generation

🎓 Training & Onboarding

Price: $300-1,200 USD

Personalized training sessions

📱 WhatsApp Premium

Price: $50/month USD

Advanced notification features

3. Pricing & Payment

3.1 Currency & Exchange

All prices displayed in USD (US Dollar)
Foreign exchange risk belongs to customer
Automatic currency conversion at checkout
Real-time exchange rates applied

3.2 Accepted Payment Methods

Credit Cards:

Visa, Mastercard, American Express
Discover, JCB, UnionPay
Debit cards (Visa/Mastercard logo)

Payment Security:

Stripe Payment Processor (PCI DSS Level 1)
SSL encryption for all transactions
3D Secure authentication
Advanced fraud detection

3.3 Payment Terms

Payment Schedule: Monthly or annual subscription
Auto-renewal: Automatic subscription renewal
Invoice: Automatic email delivery
Receipt: Immediate post-payment confirmation

3.4 Taxes & Additional Fees

Sales Tax: According to state regulations
Processing Fees: Included in subscription price
International Fees: Foreign transaction fees may apply
VAT: Applicable for EU customers

4. Service Delivery & Implementation

4.1 Account Activation

Immediate: Account activated upon payment confirmation
Access: Platform credentials sent via email
Setup: Automated onboarding process
Support: Setup assistance available

4.2 Platform Access

Availability: 24/7 web-based access
Uptime: 99.9% availability guarantee
Mobile: Responsive design for all devices
Updates: Regular feature releases included

4.3 Data Integration

Amazon SP-API: Secure connection setup
Data Sync: Initial sync within 24 hours
Historical Data: Up to 2 years import
Real-time Updates: 15-minute refresh intervals

5. Cancellation & Refund Policy

⚠️ Important Notice

No Refunds: All subscription purchases are final
Digital Services: No cancellation right after activation
Non-refundable: After payment confirmation
Exception: Free trial period only

5.1 Subscription Management

✅ Allowed Actions

Cancel auto-renewal anytime
Downgrade/upgrade subscription plans
Access until current period ends
Data export before cancellation

❌ Not Allowed

Refund of current subscription period
Partial refunds for unused time
Chargeback disputes (violation of terms)
Free service extension requests

5.2 Exception Cases

Limited exceptions may apply for:

Technical failures preventing service access (documented)
Billing errors (within 30 days)
Force majeure events
Legal compliance requirements

Process: Case-by-case evaluation, documentation required, 30-day investigation period

6. Warranty & Liability

6.1 Service Guarantee

✅ What We Guarantee

99.9% platform uptime
Data security compliance
Feature functionality as described
Customer support response times

❌ No Guarantee For

Specific business results
Amazon policy compliance
Market performance outcomes
Third-party service availability

6.2 Liability Limitations

Maximum Liability: Total fees paid in the last 12 months
Excluded Damages: Consequential, indirect, punitive damages
Business Losses: No compensation for lost profits or opportunities
Third-party Claims: Limited to our direct responsibility

7. Legal Framework

7.1 Governing Law & Jurisdiction

Primary Law: Illinois State Law
Federal Law: US Federal Law (where applicable)
Jurisdiction: Springfield, Illinois courts
Venue: Sangamon County, Illinois

7.2 Dispute Resolution

Step 1: Direct negotiation (30 days)
Step 2: Mediation through AAA
Step 3: Binding arbitration
Emergency Relief: Injunctive relief available

8. Contact Information

Sales & General Inquiries

MENTOREIS LLC

2501 Chatham Road, STE 5143

Springfield, IL 62704

United States

Phone: +1 (206) 312-8915

Email: media@mentoreis.com

Support & Technical

Website: www.sellergenix.io

Support Portal: support.sellergenix.io

WhatsApp: +1 (206) 312-8915

Business Hours: Mon-Fri, 09:00-17:00 EST

Emergency: 24/7 WhatsApp

9. Agreement Acceptance

By completing payment and using SellerGenix services, you acknowledge:

Read and understood all terms
Accept no-refund policy
Agree to payment terms
Accept service limitations

Consent to data processing
Agree to governing law
Accept electronic signature
Authorize recurring billing

This sales agreement constitutes a legal contract and is regularly updated. The latest version is available on our website.

Document ID: SG-SA-2025-001

Approved by: MENTOREIS LLC Sales Department

Date: September 26, 2025